Copyright © 2023 My Hair Care Beauty Sdn. Bhd.
 
 
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Privacy Policy

My Hair Care Beauty Sdn Bhd operates the myhaircare.my, which provides the SERVICE, including but not limited to online shopping and trading.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
 
What Information Do We Collect?  
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
 
Will Your Information Be Shared With Anyone?  
We may employ third-party companies and individuals due to the following reasons:
  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
 
Security  
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
 
Links to Other Sites  
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
 
Changes to This Privacy Policy  
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
 
How Can You Review, Update, or Delete The Data We Collect From You?  
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information or delete it in some circumstances. To request to review, update, or delete your personal information, please submit your request to our customer service at info@myhaircare.my
 
What if my delivery doesn't arrive when expected?  
The cut off time for orders to be processed for next day delivery is 2pm Monday to Friday.
Delivery usually takes about 1 - 3 days.
 
Orders received by us after 2pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day ie. Monday with the exception of Johor Bahru’s public holiday.
 
Your goods are shipped with a third-party courier usually DHL Logistic, Pos Laju and YUNDA. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 9am and 6pm Monday to Friday at (6012) 727 1368 or info@myhaircare.my and we will track your order immediately.
 
Refund & Return Policy  
What if i want to return items ?
 
A.Goods sold on this website are supplied in good faith. However, if you order the wrong item, and are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. And provided they are received by us in good condition (i.e. the same condition when you received the goods), we will refund the cost of the goods in full less the carriage costs incurred. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
 
*We strongly advise our customers to check and verify product(s) upon delivery. If you discover that goods are damaged, we will replace that goods as soon as we can or full refund amount paid.
 
Some items/conditions are NOT allowed to return. For items which has obvious sign of use, custom order by customer, goods purchase from other Sellers, original genuine product etc.
 
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will NOT be any refund. My Hair Care Beauty Sdn Bhd will NOT be responsible if your shipment is lost during the return transit.
 
Once we have checked and confirm the goods/products, customer will receive their refund within 1 Month after the confirmation.
 
Please contact us at info@myhaircare.my or (6012) 727 1368 if you have any questions or doubts.
 
Warranty Policy  
All products warranty is subject to the warranty policy of the individual manufacturer. Please refer to individual product for warranty coverage.
 
* The warranty will be null and void in specific events. Terms & conditions apply, kindly contact us for warranty issue.
 
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